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Billing Operations & Customer Support - FR/EN - Permanent - Barcelona

Naboo is hiring!

About

Naboo’s corporate event concierge service enables the booking of venues, catering, transportation, team-building activities for everything from business meals to seminars to large-scale annual retreats.

The platform utilises AI in the back-end to automate any administrative and/or low value-added tasks through Tech and AI automation. It received its second funding round in 2023.

The event organisation space is ripe for disruption. Despite corporations increasing their event budgets, the sector remains anchored in outdated concierge models and software that hasn't evolved in decades.

Naboo is redefining this landscape by introducing automation that streamlines event planning while elevating the experience for organisers and attendees alike. By prioritising financial transparency and compliance, Naboo is not just making event management easier—it's setting a new standard for the industry.

There's been an explosion of team-building activities and in-person events due to the rise of remote work. It's all about fostering social interaction, creating a feeling of belonging, which engenders employee loyalty and commitment!

Job Description

⚠️ EU WORK PERMIT MANDATORY

⚠️ Full-time position, Monday to Friday, limited remote work (1 day / week)

⚠️ Applications are screened by an AI agent. Failure to comply with the minimum requirements of the position will result in automatic rejection of the application.

About Naboo

Naboo is a new Global leader in Corporate Events. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.

Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.

Based in Paris, London, Barcelona, Hamburg, New York, San Francisco and Montreal, Naboo is expanding its services beyond Europe and North America, to the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors.

Role & Responsibilities

You will be part of our Billing Operations & Customer Support team in Barcelona.

On a day to day basis you will:

  • Ensure high-end Customer Support, being reactive to Client and Supplier

  • Provide clear and concise answers within set SLAs

  • Ensure past events have the correct final amounts from each supplier

  • Ensure past events are correctly invoiced to the client

  • Follow-up on outstanding items and manage potential disputes

  • Own the end-to-end Customer Support process and execution

  • Monitor KPIs and SLAs and report on team performance

  • Recruit, onboard, and train junior team members

Compensation & Benefits

  • Package : 29000€ to 32000€ depending on experience + benefits

  • Beautiful offices in the center of Barcelona

  • Top-notch work equipment (MacBook)

  • Events that bring our team together

Preferred Experience

You are the ideal candidate if:

  • You have 1 to 3 years of experience in a Customer Support role at a tech scale-up

  • You are fluent in English and in French (50% of operations are in French)

  • You are comfortable working with CRM tools (HubSpot or similar)

  • You enjoy client interaction and working as part of a team

  • You like numbers, you are very well organized and you pay attention to detail

  • You can demonstrate how you have used AI or automation to improve operations

You are the perfect candidate

  • You are looking for serious challenges and responsibilities from day one

  • You want to thrive in a high growth environment

  • Are excited about shaping a function (almost!) from scratch

  • You are not scared to build the plane while flying it

Recruitment Process

  • Step 1: Discovery video call with the Head of Operations (20 min)

  • Step 2: Interview with the COO (20 min)

  • Step 3: Speed dating at the office with 4-5 team members (90 min)

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 June 2026
  • Location: Barcelone
  • Occasional remote authorized
  • Salary: between 29000€ and 32000€ / year
Apply Now